Refresh Code of Practice

As a customer of Refresh Air Conditioning, you have the right to expect the following
standards from us …

1. Professional Standards. As professionals in our industry, we shall comply with — or exceed — the requirements of all the relevant industry standards.
2. Accountability. We accept accountability for the products, services and advice that we give you. For this reason, each of our key promises to you will be clearly outlined in our written quotation.
3. Honesty in Communication. We will always communicate with you in a manner that is open, honest and respectful. Should any misunderstanding occur, we will endeavour to resolve such with you personally at the first opportunity.
4. Keeping Commitments. We will always keep to our agreements and appointments, and if we need to change these agreements and appointments, we will inform you immediately.
5. Value-for-money. We will deliver to you the most effective products and services (not necessarily the ‘cheapest’), which are guaranteed to give you excellent results.
6. Customer Feedback. We are open to your feedback at any time on how we are delivering these products and services.
7. Installation Excellence. We are determined not to take ‘shortcuts’ on installation quality.We will take every precaution to protect your home and furnishings. At completion, we will clean-up beyond your expectations and fully demonstrate how to use your system.
8. Honouring your Referrals. We commit ourselves to courteously and professionally following-up any referrals you give us within 48-hours of receiving the referral.
9. Respecting your Privacy. Our team will respect your home and possessions and be most considerate of your family’s privacy.
10. ‘Customer-for-life’ Service. We understand that, once you invest with Refresh Air Conditioning, you expect to be treated as a customer for life.